Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at jsfiveanddime@gmail.com. We will review your request and provide return instructions, including the appropriate return address based on the item(s) being returned. There are no restocking fees. Items sent back without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect — in those cases we will provide a prepaid return shipping label.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Exceptions / non-returnable items Perishable goods, custom/personalized items, personal care goods, hazardous materials, sale items, and gift cards cannot be returned.

Exchanges Return the item you have, and once accepted, make a separate purchase for the new item.

European Union If shipping into the EU, you have 14 days to cancel or return for any reason, no justification needed.

Refunds Once received and inspected, we'll notify you of approval. If approved, refunds are issued to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at jsfiveanddime@gmail.com.