{"product_id":"what-i-say-conversations-that-improve-the-physician-patient-relationship-paperback","title":"What I Say: Conversations That Improve the Physician-Patient Relationship - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eRobert Osher\u003c\/b\u003e (Author), \u003cb\u003eJack Parker\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003ePhysicians of all disciplines know (or quickly learn the hard way) that effective and compassionate communication is arguably the single most important determinant of patient satisfaction. For cataract surgeons, the words said before, after, and even during the operation are often more important to the patient's happiness than the objective quality of the surgical result. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cb\u003e\u003ci\u003eWhat I Say: Conversations that Improve the Physician-Patient Relationship\u003c\/i\u003e\u003c\/b\u003e is designed to help cataract surgeons to hone their verbal interactions to be as sharp as their surgical skills. Muddled, clumsy, or impromptu explanations diminish the doctor-patient relationship and could prevent patients from receiving the surgery they need or appreciating the results they get. \u003cp\u003e\u003c\/p\u003e Knowing in advance which words to use in difficult situations is analogous to knowing how to manage a complication before it occurs. The results are inevitably better when a physician has considered every possible outcome instead of attempting to come up with exactly the right solution on the spot. Rather than figure out the right words by trial and error, however, \u003cb\u003e\u003ci\u003eWhat I Say\u003c\/i\u003e\u003c\/b\u003e has recommendations on exactly what to say to build strong and trusting patient relationships. \u003cp\u003e\u003c\/p\u003e Drs. Robert Osher and Jack Parker have compiled conversational scripts from Dr. Osher's 40-year career in ophthalmology, as well as contributions from over a dozen international mavens of bedside manner into a strategy guide through even the most difficult patient conversations that inevitably surround cataract surgery. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eTopics include: \u003c\/b\u003e\u003cul\u003e \u003cli\u003eLowering Expectations for Spectacle-Free Vision\u003c\/li\u003e \u003cli\u003eThe Torn Posterior Capsule\u003c\/li\u003e \u003cli\u003ePostoperative Refractive Surprise\u003c\/li\u003e \u003cli\u003eThe Dropped Nucleus\u003c\/li\u003e \u003cli\u003eThe Unhappy Patient Despite a Good Result\u003c\/li\u003e \u003c\/ul\u003e\u003cp\u003e Containing examples of conversations with cataract surgery patients where informing and reassuring take top priority, \u003cb\u003e\u003ci\u003eWhat I Say: Conversations that Improve the Physician-Patient Relationship\u003c\/i\u003e\u003c\/b\u003e was created to aid cataract surgeons in their pre-operative, intra-operative, and post-operative interactions with patients. With the advice contained inside, surgeons will be able to motivate patients, calibrate expectations, and diffuse frustrations in every possible scenario.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eJack S. Parker\u003c\/strong\u003e, MD PhD (1986--) is secretary and director of the Netherlands Institute for Innovative Ocular Surgery USA (NIIOS-USA) and the Melles Research Fund (MRF). He is the author of more than 100 scientific articles, book chapters, and invited lectures on the subject of ocular and especially corneal function, including Fuchs Dystrophy and Keratoconus. Dr. Parker's clinical practice (Parker Cornea) is located in Birmingham, AL.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eRobert H. Osher\u003c\/strong\u003e, MD is Professor of Ophthalmology at the College of Medicine of the University of Cincinnati and Medical Director Emeritus of the Cincinnati Eye Institute.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 136\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.3 x 8.4 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 01, 2019\u003c\/div\u003e\n            ","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":52616390377754,"sku":"9781630916886","price":134.44,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1005\/5604\/6618\/files\/MGZ5fCa4eL9781630916886.webp?v=1785457487","url":"https:\/\/j-s-five-and-dime.myshopify.com\/products\/what-i-say-conversations-that-improve-the-physician-patient-relationship-paperback","provider":"J \u0026 S Five and Dime","version":"1.0","type":"link"}